Refund Policy

We would rather you never needed this page — which is why every account gets 30 days of the Plus plan before a card is asked for. If you did pay and it was not right, here is what happens.

Try it before you pay

A new account runs on Plus for 30 days with no card and no charge. When the trial ends it falls back to the Free plan by itself: nothing is billed automatically, and nothing you recorded is lost.

The 14-day refund

Ask within 14 days of a payment and we refund it in full, no explanation needed. That covers a first subscription and a renewal you did not expect.

After 14 days

Cancel any time from Settings ▸ Plan & billing. Your plan keeps working to the end of the period you already paid for, and nothing is taken after that. We do not pro-rate the remainder of a month, except where the law where you live says otherwise — and in that case the law wins.

When something is our fault

If the service was unusable for a meaningful stretch, or a bug of ours cost you the month, write to us. We will refund it whatever the calendar says.

How to ask

Email admin@finxm.app from the address on the account, or contact Paddle, our merchant of record, who processed the payment and can return it. Refunds go back to the card or account that paid, usually within 5–10 business days depending on your bank.

Your ledger either way

A refund or a cancellation never deletes what you recorded. The Free plan keeps the whole ledger, and you can export everything at any time.